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Windstream DSL Complaint - Sold me a service they can't provide - Internet Service
Windstream DSL Complaint

Windstream DSL Complaint

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Sold me a service they can't provide - Internet Service


I have been a Windstream customer for about 10 years now. I currently have 12 mbps service but due to all of the devices requiring internet in my home I needed to be upgraded to 20 mbps service. I was sold the service and weeks later after checking I am still only getting 12 mbps service. When I called for the 3rd time they finally told me that not only do I need to now rent a modem but also the 20 mbps service cannot be provided to me for 4-6 weeks but they expect me to pay the 20 mbps plan while I get 12 mbps until it is upgraded. This place is a scam! They sell you a service and then when you call and complain they tell you all of the other cost that you need to pay monthly plus you will have to wait for 1-2 months to get what you asked for. This is poor customer service. It's sad that this day in time you can't find an honest company, you just have to find the provider that will screw you over the least.


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